Aflac Car Insurance Unbiased Expert Review 2024

Introduction to Aflac Car Insurance

With a strong reputation for customer service and innovative insurance solutions, Aflac Car Insurance aims to provide comprehensive protection, pricing, and exceptional service.

Aflac, primarily known for its supplemental insurance products, has ventured into the car insurance market, offering a range of coverage options designed to meet the diverse needs of drivers across the United States.

Availability and Coverage in Aflac Car Insurance

Aflac Car Insurance is available in multiple states across the U.S. However, the availability of specific policies and discounts can vary depending on state regulations and market conditions. Aflac offers a wide array of coverage options to cater to different driving needs, including:

  • Liability Coverage
  • Collision Coverage
  • Comprehensive Coverage
  • Uninsured/Underinsured Motorist Coverage
  • Medical Payments Coverage
  • Personal Injury Protection (PIP)
  • Roadside Assistance
  • Rental Reimbursement
  • Gap Insurance
Aflac Car Insurance

Pricing of Aflac Car Insurance

Pricing for Aflac Car Insurance is influenced by various factors, including the driver’s age, driving history, vehicle type, location, and selected coverage options. The average annual premium for full coverage typically ranges from $1,300 to $1,700. Aflac provides several discounts to help lower premiums, such as safe driver discounts, multi-policy discounts, and bundling with other Aflac insurance products.

Sample Pricing Table

Coverage TypeCaliforniaTexasFloridaNew YorkIllinoisOhio
Basic Liability$1,150$1,130$1,200$1,250$1,160$1,110
Full Coverage$1,500$1,470$1,550$1,600$1,520$1,480

Pros and Cons of Aflac Car Insurance


  1. Innovative Coverage Options: Aflac is known for unique coverage options that may not be available with other insurers.
  2. Customer Service: Strong reputation for customer support and satisfaction.
  3. Discounts: Multiple discounts available, including for safe driving, multi-vehicle policies, and bundling with other Aflac products.
  4. Financial Stability: Aflac’s strong financial ratings ensure reliability and trustworthiness.
  5. Comprehensive Online Tools: User-friendly website and mobile app for managing policies and filing claims.


  1. Limited Availability: Not available in all 50 states.
  2. Higher Premiums: Some customers may find premiums higher compared to competitors, especially for comprehensive coverage.
  3. Mixed Reviews on Claims: While generally positive, some customers report issues with the claims process.
  4. No Local Agents: Primarily operates online and over the phone, which might be less convenient for those preferring face-to-face interactions.

Comparison of Aflac Car Insurance with Other Car Insurances


  • Pricing: Generally lower than Aflac.
  • Coverage: Nationwide availability with a variety of customizable options.
  • Customer Service: Highly rated with extensive online tools and local agents.


  • Pricing: Wide range with usage-based options that can be cost-effective for low-mileage drivers.
  • Coverage: Extensive and customizable, available nationwide.
  • Customer Service: Mixed reviews but generally positive with a strong online presence.

State Farm

  • Pricing: Typically higher than Aflac but offers personalized service through local agents.
  • Coverage: Comprehensive with many additional options and discounts.
  • Customer Service: Highly rated with a vast network of local agents.

Comparison Table

FeatureAflacGeicoProgressiveState Farm
AvailabilitySelect statesNationwideNationwideNationwide
Average Premium$1,300 – $1,700$1,200 – $1,600$1,100 – $1,600$1,300 – $1,700
Customer ServiceGenerally PositivePositiveMixedHighly Positive
Online ToolsRobustRobustRobustModerate
Local AgentsNoYesYesYes

Customer Experience and Common Problems in Aflac Car Insurance

Positive Feedback

  1. Innovative Coverage: Customers appreciate the unique and comprehensive coverage options.
  2. Customer Service: High ratings for responsive and helpful customer service.
  3. Discounts: Multiple discount opportunities help reduce premiums.
  4. Financial Stability: Strong financial backing provides peace of mind.

Common Complaints

  1. Claims Processing: Some customers report delays and challenges in the claims process.
  2. Price: Higher premiums compared to some competitors.
  3. Availability: Limited state availability restricts access for some potential customers.
  4. Lack of Local Agents: Preference for in-person service is unmet due to the lack of local agents.

Helpline and Contact Information of Aflac Car Insurance

For any inquiries, claims, or customer service needs, Aflac provides several contact options:

  • Customer Service Helpline: 1-800-992-3522
  • Claims Department: 1-800-992-3522 (same as customer service)
  • Website: Aflac Car Insurance

Getting a Quote for Aflac Car Insurance

To obtain a quote from Aflac Car Insurance, you can visit their website or call their customer service helpline. The process involves providing basic information about your vehicle, driving history, and desired coverage. The website offers a user-friendly interface to guide you through the steps.

Quotes of Aflac Car Insurance Across Different States and Regions

The cost of car insurance varies significantly across different states due to factors such as local laws, accident rates, and repair costs. Here’s a breakdown of how quotes might differ:

StateBasic LiabilityFull CoverageComprehensive
New York$1,250$1,600$1,450

Addressing Customer Concerns of Aflac Car Insurance

Claims Processing Delays

Aflac is investing in technology to streamline the claims process and reduce delays. Customers are encouraged to use the online claims portal and ensure all necessary documentation is provided promptly to expedite the process.

Higher Premiums

While Aflac’s premiums may be higher than some competitors, they reflect the comprehensive coverage options and strong customer service provided. Aflac also offers multiple discounts to help offset these costs.

Limited Availability

Aflac is continually working to expand its reach and provide services in more states. Customers in non-covered states are advised to check periodically for updates on availability.

Lack of Local Agents

Aflac is enhancing its customer support services to ensure that customers receive personalized service, even without local agents. The online tools and phone support are designed to provide comprehensive assistance.

Conclusions of Aflac Car Insurance

Aflac Car Insurance offers a reliable and innovative option for drivers in the United States. With a range of comprehensive coverage options, multiple discounts, and a reputation for excellent customer service, Aflac stands out as a strong contender in the car insurance market. While there are areas for improvement, particularly in claims processing and availability, the overall value provided by Aflac is significant.

For more information or to get a quote, visit Aflac Car Insurance or contact their customer service helpline at 1-800-992-3522. Whether you’re looking for unique coverage options, exceptional customer service, or easy online policy management, Aflac Car Insurance is worth considering for your car insurance needs.

aflac hours

Aflac’s customer service is typically available Monday through Friday from 8:00 AM to 8:00 PM Eastern Time. These hours may vary depending on the specific department or type of service needed. For policyholders seeking assistance or information, it’s best to visit Aflac’s official website or contact their customer service directly to confirm current operating hours. Additionally, some services or inquiries may be accessible through Aflac’s online portal outside of regular business hours.

aflac customer service number hours

Aflac’s customer service can be reached at 1-800-992-3522, and their representatives are typically available Monday through Friday from 8:00 AM to 8:00 PM Eastern Time. For the most accurate and up-to-date information, it’s advisable to visit Aflac’s official website or check any recent communication from Aflac.

aflac claims phone number

You can reach Aflac’s claims department by calling 1-800-992-3522. This number is used for filing claims and general inquiries related to your policy. For specific hours of operation and additional assistance, visiting Aflac’s official website or contacting their customer service directly is recommended.

aflac customer service live chat

Aflac offers a live chat feature for customer service on their official website. To access it, visit Aflac’s website, navigate to the customer service section, and look for the live chat option. This feature allows you to get real-time assistance from a representative regarding your policy, claims, or other inquiries. If the live chat is unavailable, you can also reach out to Aflac customer service at 1-800-992-3522.

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