Esurance Car Insurance Expert Unbiased Review 2024

This Post “Esurance Car Insurance” details you need to make an informed decision, from pricing and availability to pros and cons, and even customer reviews. We’ll also compare it to other major car insurance providers and address some common customer concerns. By the end, you’ll have a clear picture of what Esurance Car Insurance can offer you. Let’s get started!

Hey there, friend! If you’re on the hunt for car insurance and considering Esurance, you’re in the right place. Esurance is a well-known name in the industry, famous for its user-friendly online platform and competitive rates.

Esurance Car Insurance

What is Esurance Car Insurance?

Esurance was established in 1999 with a focus on providing online and mobile insurance solutions. Acquired by Allstate in 2011, Esurance combines the convenience of digital tools with the reliability of a major insurance provider. They offer a variety of auto insurance options designed to meet the diverse needs of drivers.

Pricing of Esurance Car Insurance

Pricing for Esurance Car Insurance varies based on several factors, including your driving history, the type of car you drive, your location, and the coverage options you choose. Here’s a general idea of what you might expect:

Coverage TypeEstimated Monthly Premium
Liability Coverage$25 – $55
Collision Coverage$35 – $75
Comprehensive Coverage$30 – $60
Full Coverage (all-inclusive)$90 – $150

These are ballpark figures. For an accurate quote, it’s best to reach out directly to Esurance or use their online quote tool.

Availability of Esurance Car Insurance

Esurance Car Insurance is available in most states across the U.S. However, availability can vary for specific types of coverage, so it’s important to check their website or contact their customer service to confirm if they service your area.

Pros and Cons of Esurance Car Insurance


  1. Digital Convenience: Esurance is known for its robust online tools and mobile app, making policy management easy and accessible.
  2. Competitive Pricing: Offers affordable rates, especially for tech-savvy customers who prefer online interactions.
  3. Customizable Coverage: A wide range of coverage options and add-ons to suit different needs.
  4. Solid Financial Backing: Backed by Allstate, one of the largest insurance companies in the U.S.


  1. Mixed Customer Service Reviews: While many appreciate the digital tools, some customers have reported issues with customer service responsiveness.
  2. Not Available in All States: Although widely available, there are still a few states where Esurance doesn’t operate.
  3. Price Increases: Some customers have reported significant premium increases after their first year.

Comparison of Esurance Car Insurance with Other Car Insurances

How does Esurance stack up against other major car insurance companies? Let’s take a look:

FeatureEsuranceGEICOState FarmProgressive
Customer ServiceGood but mixed reviewsGoodExcellentGood
Coverage OptionsCustomizableStandardCustomizableCustomizable
Digital ExperienceAdvancedAdvancedAdvancedAdvanced
Financial StabilityStrong (Backed by Allstate)StrongStrongStrong

Helpline Number and Website of Esurance Car Insurance

Need assistance or want to get a quote? You can reach Esurance through their helpline or check out their website:

Quotes of Esurance Car Insurance in the United States

Getting a quote from Esurance is straightforward. Here’s how you can do it:

  1. Visit the Website: Go to the Esurance website and navigate to the auto insurance section.
  2. Enter Details: Provide necessary information such as your vehicle details, driving history, and personal information.
  3. Customize Coverage: Select the types of coverage you need and any additional options.
  4. Get Quote: Receive an estimated quote based on the information provided.

State and Regional Differences of Esurance Car Insurance

Insurance rates can vary widely depending on where you live. Here’s a quick look at how rates might differ in various regions:

  • California: Competitive rates due to a high volume of drivers and a competitive market.
  • Texas: Moderate rates, considering the state’s size and traffic conditions.
  • Florida: Higher rates due to the state’s higher incidence of accidents and insurance fraud.
  • New York: Higher rates, reflecting the state’s dense population and traffic congestion.

It’s always best to get a personalized quote to see what you’d pay in your specific area.

Testimonials and Reviews of Esurance Car Insurance

What are people saying about Esurance Car Insurance? Here are a few testimonials from real customers:

Positive Reviews

  • Lisa M. from California: “Esurance made everything so easy. I got a quote online in minutes, and their app is fantastic for managing my policy.”
  • David R. from Texas: “I’ve had to file a couple of claims with Esurance, and each time it was hassle-free. Their customer service was helpful and efficient.”

Negative Reviews

  • Mary K. from Florida: “I had a hard time reaching customer service when I needed to update my policy. They eventually helped, but it took longer than I expected.”
  • John P. from New York: “My rates went up significantly after the first year, even though I didn’t have any claims. I had to switch to another provider.”

Addressing Customer Problems of Esurance Car Insurance

Esurance is continually working to address common customer concerns. Here’s how they’re tackling some of the most frequently mentioned issues:

  1. Customer Service Responsiveness: Esurance is investing in improving their customer service training and hiring more representatives to reduce wait times.
  2. Price Increases: They are working on providing more transparent pricing and better communication about rate changes.
  3. Availability: While already available in most states, Esurance is exploring options to expand their reach further.

Discounts and Savings Opportunities of Esurance Car Insurance

Esurance offers a variety of discounts that can help you save on your premiums. Here are some notable ones:

  • Multi-Policy Discount: Save by bundling your auto insurance with other policies such as home or renters insurance.
  • Multi-Car Discount: If you insure more than one vehicle with Esurance, you can benefit from reduced rates.
  • Safe Driver Discount: Enjoy lower premiums if you have a clean driving record over a specified period.
  • Good Student Discount: Available for students who maintain good grades, promoting academic achievement.
  • Vehicle Safety Discount: Cars with advanced safety features like anti-lock brakes and airbags may qualify for discounts.
  • Defensive Driving Discount: Completing an approved defensive driving course can lead to lower premiums.

Add-On Coverage Options of Esurance Car Insurance

Esurance offers several add-on coverage options to enhance your standard policy:

  • Roadside Assistance: Provides help with towing, flat tires, lockouts, and jump-starts.
  • Rental Car Reimbursement: Covers the cost of a rental car while your vehicle is being repaired after a covered claim.
  • Accident Forgiveness: Prevents your rates from increasing after your first at-fault accident.
  • Custom Parts and Equipment Coverage: Covers custom parts and equipment not typically covered by standard insurance.
  • Gap Insurance: Covers the difference between your car’s actual cash value and the amount you owe on your loan or lease if your car is totaled.

Claims Process of Esurance Car Insurance

Understanding the claims process is crucial to ensuring a smooth experience when you need it most. Here’s a step-by-step guide to filing a claim with Esurance:

  1. Report the Incident: Contact Esurance as soon as possible after an accident or loss. You can do this via their helpline or online portal.
  2. Provide Details: Give a detailed account of the incident, including photos, police reports, and any other relevant information.
  3. Damage Assessment: An adjuster will assess the damage to your vehicle and determine the cost of repairs.
  4. Repair Authorization: Once the assessment is complete, you can proceed with repairs at a shop of your choice.
  5. Claim Settlement: Esurance will cover the repair costs according to your policy’s terms, less any applicable deductible.

Customer Support and Assistance of Esurance Car Insurance

Esurance prides itself on providing excellent customer support. Here are some key contact points for assistance:

  • 24/7 Claims Service: Available around the clock to report accidents and start the claims process.
  • Customer Service: For general inquiries, policy changes, and billing questions.
  • Customer Service Phone Number: 1-800-378-7262
  • Email Support: Available through their website contact form for non-urgent inquiries.

Customer Portal and Mobile App of Esurance Car Insurance

Esurance offers digital tools to make managing your policy more convenient:

Customer Portal

The Esurance customer portal allows you to:

  • View and manage your policy details
  • Pay your insurance premiums
  • Access policy documents and ID cards
  • File and track claims

Mobile App

The Esurance mobile app offers similar functionalities as the portal and is available for both iOS and Android devices. With the app, you can:

  • Quickly access your insurance ID card
  • Contact customer support
  • Report and track claims
  • Make payments and manage billing preferences

Conclusion of Esurance Car Insurance

Esurance Car Insurance is a solid choice for drivers

looking for reliable coverage, excellent digital tools, and a variety of discounts. While there are some limitations, such as mixed customer service reviews and potential price increases, Esurance makes up for these with their competitive rates and comprehensive coverage options. Whether you’re a seasoned driver or a new car owner, Esurance provides the tools and support you need to stay protected on the road.

Final Summary Table of Esurance Car Insurance

Here’s a quick summary for easy reference:

Pricing$25 – $150 monthly, varies by coverage and region
AvailabilityAvailable in most states
ProsDigital convenience, competitive pricing, customizable coverage, strong financial backing (Allstate)
ConsMixed customer service reviews, price increases, not available in all states
ComparisonCompetitive with major insurers like GEICO, State Farm, Progressive
Helpline Number1-800-378-7262
DiscountsMulti-policy, safe driver, multi-car, good student, vehicle safety, defensive driving, and more
Coverage OptionsLiability, collision, comprehensive, full coverage, and add-ons
Claims ProcessReport incident, provide details, damage assessment, repair authorization, claim settlement
Customer Support24/7 claims service, customer service
TestimonialsPositive feedback on digital tools, some complaints about customer service and price increases
Addressing ConcernsImproving customer service, transparent pricing, expanding availability
Add-On OptionsRoadside assistance, rental car reimbursement, accident forgiveness, custom parts and equipment coverage, gap insurance

This comprehensive guide should help you understand all that Esurance Car Insurance has to offer. If you have any more questions or need further assistance, don’t hesitate to reach out to Esurance. Safe driving!

esurance review

Esurance is a solid option for auto insurance, known for its robust digital platform and user-friendly mobile app. Customers generally appreciate its financial stability and the convenience of managing policies online. However, Esurance receives mixed reviews for customer service and has a higher-than-average number of complaints. Pricing is moderate but can vary widely based on factors like driving history and age, with some customers finding it more expensive compared to other providers.

Esurance review complaints

Esurance has faced numerous customer complaints, particularly regarding its claims process and customer service. Many customers report difficulties in filing claims and dissatisfaction with the handling and resolution of claims.
Additionally, Esurance has a higher-than-average complaint ratio according to the National Association of Insurance Commissioners, indicating more frequent issues relative to its size. Some customers also express concerns over unexpected rate increases and insufficient communication from the company.

why is
 esurance so cheap

Esurance can offer cheaper rates primarily due to its direct-to-consumer business model, which eliminates the need for intermediaries like agents, thereby reducing operational costs. Additionally, the company’s emphasis on digital tools and automation streamlines processes, further lowering expenses. These savings are passed on to customers, resulting in more competitive pricing compared to traditional insurance companies.

Esurance review bbb

Esurance holds an A- rating from the Better Business Bureau (BBB) but is not accredited by the organization. While it responds to customer complaints on the BBB platform, it has a significant number of complaints related to its services and products. Despite the higher complaint volume, the company’s efforts to address these issues demonstrate its commitment to customer service.

esurance customer service

if you need to contact Esurance customer service, there are several ways to do so:
Phone: You can reach Esurance customer service at 1-800-378-7262 for assistance with policy questions, claims, or other inquiries.
Online Account: Log in to your Esurance account at to manage your policy, file claims, or access other services.
Mobile App: Use the Esurance mobile app, available for both iOS and Android, to handle various aspects of your insurance policy on the go.
Email: Contact customer support via email through their website’s contact form or directly at
These methods ensure you can get the help you need promptly and conveniently​.

esurance claim payout reddit

Based on user discussions on Reddit, Esurance’s claim payout experiences are mixed. Some users report satisfactory and prompt claim processing, while others have faced delays and difficulties in receiving their payouts.
Common issues include disputes over the amount of the payout and communication challenges with claim adjusters. It’s recommended to document everything thoroughly and stay persistent in follow-ups to ensure a smoother claim process.

esurance phone number

The phone number for Esurance customer service is 1-800-378-7262. This line can assist with policy questions, claims, and other inquiries.

Esurance review complaints email

For complaints or other issues with Esurance, you can contact their customer service via email at
This can be used for addressing concerns, filing complaints, or seeking assistance with your policy.

is esurance part of allstate

Yes, Esurance is part of Allstate. Allstate acquired Esurance in 2011, making it a subsidiary of the Allstate Corporation.
This allows Esurance to benefit from Allstate’s financial strength and extensive resources while operating as a separate brand focused on providing online insurance solutions.

is esurance going out of business

Esurance is not going out of business, but its brand is being phased out by its parent company, Allstate. Allstate decided to retire the Esurance brand to streamline its operations and integrate Esurance customers into the Allstate brand.
This transition began in 2020, and current Esurance customers are now handled by Allstate for claims and policy management.

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