USAA vs. Progressive Car Insurance: Discover the Best Car Insurance Choice for Your Wallet and Peace of Mind!

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USAA vs. Progressive Car Insurance: A Comprehensive Comparison

This guide “USAA vs. Progressive Car Insurance” explains pricing, availability, pros and cons, comparisons with other insurers, customer service, Click Here

When it comes to selecting the right car insurance, two of the most prominent names in the United States are USAA and Progressive. Both companies have carved out a niche for themselves with unique offerings and strong customer followings. Our goal is to provide a comprehensive guide to help you make an informed decision.

USAA vs. Progressive Car Insurance Pricing and Availability

USAA Car Insurance Pricing and Availability

USAA is known for offering competitive rates, but it is exclusively available to military members, veterans, and their families. This exclusivity allows USAA to tailor its services to the unique needs of military personnel, often resulting in lower rates compared to competitors. According to the National Association of Insurance Commissioners (NAIC), USAA’s average annual premium for full coverage is around $1,209, which is significantly lower than the national average.

Progressive Car Insurance Pricing and Availability

Progressive, on the other hand, is available to the general public and offers a wide range of pricing options. Progressive’s average annual premium for full coverage is approximately $1,373. Progressive is particularly known for its competitive pricing for high-risk drivers, thanks to its Snapshot program, which bases rates on actual driving habits.

Comparison Table of Pricing

CompanyAverage Annual Premium (Full Coverage)Availability
USAA$1,209Military members, veterans, families
Progressive$1,373General public

Coverage Options in USAA vs. Progressive Car Insurance

Both USAA and Progressive offer a variety of coverage options to suit different needs.

USAA Coverage Options

USAA provides standard coverage options such as liability, collision, comprehensive, uninsured/underinsured motorist, and personal injury protection (PIP). Additionally, USAA offers unique coverage tailored to military personnel, including overseas coverage and discounts for garaging your vehicle on a military base.

Progressive Coverage Options

Progressive offers similar standard coverages but distinguishes itself with options like pet injury protection and custom parts and equipment value coverage. Progressive also provides gap insurance, which is crucial for those who finance or lease their vehicles.

Coverage Comparison Table

Coverage TypeUSAAProgressive
LiabilityYesYes
CollisionYesYes
ComprehensiveYesYes
Uninsured/Underinsured MotoristYesYes
Personal Injury Protection (PIP)YesYes
Gap InsuranceNoYes
Overseas CoverageYesNo
Pet Injury ProtectionNoYes
Custom Parts and EquipmentNoYes

Discount Programs in USAA vs. Progressive Car Insurance

Both companies offer various discounts, but they differ in specifics and eligibility.

USAA Discount Programs

USAA offers discounts such as safe driver, good student, multi-policy, and loyalty discounts. Notably, USAA also provides a discount for garaging your car on a military base and a discount for storing your vehicle while deployed.

Progressive Discount Programs

Progressive provides a broad array of discounts including multi-policy, multi-vehicle, good student, homeowner, and its popular Snapshot program. The Snapshot program offers discounts based on actual driving behavior, which can significantly reduce premiums for safe drivers.

Discount Comparison Table

Discount TypeUSAAProgressive
Safe DriverYesYes
Good StudentYesYes
Multi-PolicyYesYes
Multi-VehicleYesYes
MilitaryYesNo
DeploymentYesNo
SnapshotNoYes

Customer Service Innovations of USAA vs. Progressive Car Insurance

USAA Customer Service Innovations

USAA is renowned for its exceptional customer service, often ranking at the top of customer satisfaction surveys conducted by J.D. Power. USAA’s app and website provide seamless navigation, making it easy for policyholders to manage their accounts, file claims, and access various resources. USAA also offers personalized advice through its financial advisors.

Progressive Customer Service Innovations

Progressive excels in digital customer service innovations. Their website and mobile app are user-friendly and offer a range of tools like the Name Your Price tool, which allows customers to find policies within their budget. Progressive also offers 24/7 customer support and an online chat option, enhancing accessibility and convenience.

Customer Service Comparison Table

AspectUSAAProgressive
Mobile AppYesYes
24/7 Customer SupportYesYes
Online ChatNoYes
Financial AdvisorsYesNo
Name Your Price ToolNoYes

Financial Strength and Reliability of USAA vs. Progressive Car Insurance

USAA Financial Strength

USAA consistently receives high ratings for financial strength. According to AM Best, USAA holds an A++ (Superior) rating, reflecting its robust financial stability and ability to meet its ongoing insurance obligations.

Progressive Financial Strength

Progressive also enjoys strong financial ratings, with an A+ (Superior) rating from AM Best. This rating indicates Progressive’s solid financial health and its capability to pay out claims reliably.

Financial Strength Comparison Table

AspectUSAAProgressive
AM Best RatingA++ (Superior)A+ (Superior)

Real-Life Claims Experience in USAA vs. Progressive Car Insurance

USAA Claims Experience

USAA is highly regarded for its claims process, which is often described as straightforward and efficient. Many customers praise the quick response times and the helpfulness of USAA representatives during the claims process.

Progressive Claims Experience

Progressive also has a positive reputation for its claims handling. Customers appreciate the ease of filing claims through the mobile app and the transparency of the process. However, there are occasional complaints about the time it takes to settle claims, particularly in complex cases.

Claims Experience Comparison Table

AspectUSAAProgressive
Ease of FilingExcellentVery Good
Response TimeFastGood
Customer SupportHighly PraisedGenerally Positive
Settling TimeFastVariable

Testimonials and Reviews of USAA vs. Progressive Car Insurance

USAA Testimonials and Reviews

USAA consistently receives high praise from its members, particularly for its customer service and affordability. Many customers highlight the personalized service and the special considerations given to military members.

Progressive Testimonials and Reviews

Progressive’s reviews are generally positive, with many customers appreciating the competitive rates and the Snapshot program. Some customers, however, have noted issues with claims processing times.

Testimonials Comparison

AspectUSAAProgressive
Customer ServiceHighly RatedGenerally Positive
PricingVery CompetitiveCompetitive
Claims ProcessSmooth and EfficientGenerally Good

Roadside Assistance of USAA vs. Progressive Car Insurance

USAA Roadside Assistance

USAA offers comprehensive roadside assistance as an optional add-on to its policies. This service includes towing, lockout service, fuel delivery, and more.

Progressive Roadside Assistance

Progressive’s roadside assistance is also available as an add-on and covers similar services, including towing, battery jump-starts, and lockout assistance.

Roadside Assistance Comparison Table

ServiceUSAAProgressive
TowingYesYes
Lockout ServiceYesYes
Fuel DeliveryYesYes
Battery Jump-StartYesYes

Interactive Tools of USAA vs. Progressive Car Insurance

USAA Interactive Tools

USAA offers a variety of online tools to help members manage their policies and finances. These include a coverage calculator, financial advice resources, and a car buying service.

Progressive Interactive Tools

Progressive provides several innovative tools, including the Name Your Price tool, a coverage estimator, and the Snapshot app, which tracks driving behavior to potentially lower premiums.

Interactive Tools Comparison Table

ToolUSAAProgressive
Coverage CalculatorYesYes
Financial Advice ResourcesYesNo
Name Your Price ToolNoYes
Snapshot AppNoYes

Customer Satisfaction Scores in USAA vs. Progressive Car Insurance

USAA Customer Satisfaction

USAA consistently ranks at the top of customer satisfaction surveys. J.D. Power’s 2023 Auto Insurance Study placed USAA at the highest level of customer satisfaction among all insurance companies, though it is not eligible for formal ranking due to its membership restrictions.

Progressive Customer Satisfaction

Progressive performs well in customer satisfaction but generally scores slightly lower than USAA. In J.D. Power’s 2023 Auto Insurance Study, Progressive received above-average scores, indicating strong performance but not leading the pack.

Customer Satisfaction Comparison Table

AspectUSAAProgressive
J.D. Power RankingHighest (not formally ranked)Above Average

USAA vs. Progressive Car Insurance Financial Ratings and Reliability

USAA Financial Ratings

USAA holds an A++ (Superior) rating from AM Best, indicating top-tier financial strength and reliability.

Progressive Financial Ratings

Progressive has an A+ (Superior)

rating from AM Best, showcasing its strong financial position and reliability.

Financial Ratings Comparison Table

Rating AgencyUSAAProgressive
AM BestA++ (Superior)A+ (Superior)

Conclusion from USAA vs. Progressive Car Insurance: USAA vs. Progressive Car Insurance

Both USAA and Progressive offer robust car insurance options with unique strengths. USAA is ideal for military members and their families, offering tailored benefits and exceptional customer service at competitive rates. Progressive, accessible to the general public, excels with innovative tools, competitive pricing, and broad coverage options, making it a great choice for diverse customer needs.

Final Recommendation

  • Choose USAA if you are eligible (military members, veterans, or family) and value exceptional customer service and competitive rates.
  • Choose Progressive if you want access to innovative tools, broad coverage options, and are a high-risk driver seeking competitive rates.

For more detailed insights, visit the official websites of USAA and Progressive.


This comprehensive guide aims to help you navigate the complexities of choosing between USAA and Progressive car insurance. Whether you prioritize exclusive benefits for military members or innovative tools and competitive rates for the general public, this comparison should aid you in making an informed decision.

Feel free to leave your reviews and experiences with USAA vs. Progressive car insurance in the comments below!

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